The Bachelor’s Brittany Hockley rages at Etihad Airways after she’s charged $1000 for extra baggage and denied an upgrade to a first class seat
Brittany Hockley has lashed out at Etihad Airways over baggage costs.
The Bachelor star shared a number of Instagram Stories and videos on Sunday, revealing that she had trouble booking an extra bag online.
Once arriving at the airport, the 32-year-old claims she was hit with a $1000 fee for the bag, and denied an upgrade to first or business class when she asked.
Anger: Brittany Hockley (pictured) has lashed out at Etihad Airways over baggage costs. The Bachelor star shared a number of Instagram Stories and videos on Sunday, revealing that she had trouble booking an extra bag online
Brittany wrote: ‘So because I’m working overseas I had to take an extra bag for equipment. So a total of two bags.
‘I tried to book the extra bag online but the website wouldn’t let me. So I called up. They also wouldn’t let me. Said it had to be done at the desk. Asked for a cost for an extra bag, she “couldn’t tell me – she had no figures”.’
She went on: ‘I get to the airport, they charge me an extra $1000 for one bag. On an empty flight. $1000 for one bag.
Not pleased: Once arriving at the airport, the 32-year-old claims she was hit with a $1000 fee for the bag, and denied an upgrade to first or business class when she asked
‘So I asked if I have to pay an extra $l000 now can I at least upgrade. They said no, they can’t, because “it’s a food thing.” Actually Unbelievable @etihad’.
The former reality star then deflected potential concerns that she could be seen as ‘entitled’ for making the request.
‘Asking for the upgrade is not being ‘entitled’ but that’s what it costs to bid for the upgrade anyway.
She complained: ‘I get to the airport, they charge me an extra $1000 for one bag. On an empty flight. $1000 for one bag… Like, $1000 for an extra bag under any circumstance is ridiculous’
‘And the seats were empty. I’ve never flown anything but economy ever so would have been nice seeing as though I paid the extra anyhow. FYI First class and the other cabins had a few people in there,’ she said.
‘I get that they need to make money, but not being able to do it on the website OR over the phone then being stung for $1000 at the airport and no upgrade when I’ve paid the money anyway and it made no difference once on the plane seemed a lot.
‘Like, $1000 for an extra bag under any circumstance is ridiculous’.
Brittany also shared video of the empty-looking plane, with the caption: ‘I hope they serve me first’.
Not amused: ‘So I asked if I have to pay an extra $1000 now can I at least upgrade. They said no, they can’t, because “it’s a food thing.” Actually Unbelievable @etihad’ Brittany added
The Etihad Airways website currently states that baggage costs depend on the route being taken.
Brittany said in her video clips that she was going overseas, and appeared to leave from Sydney Airport, but did not state her destination.
Daily Mail Australia has reached out to Etihad Airways for comment.
Brittany shared video of the empty-looking plane, with the caption: ‘I hope they serve me first’