We purchased flooring for our house renovation from Howdens Joinery in November 2019 which equates to roughly 120m2. Unfortunately it became obvious the flooring didn’t fit properly – it became broken and damaged – and we notified Howdens of this in August 2020. Following some back and forth where the company blamed the installer, we … Read more
My husband is 87 and in a private care home with acute dementia. I registered power of attorney (POA) in October last year. I requested that money held in my husband’s account be transferred to mine so that I can pay his care fees. My husband was a Barclays Bank manager, so I sent the … Read more
TONY HETHERINGTON investigates the mystery of the night-time Nectar thieves…again By Tony Hetherington, Financial Mail on Sunday Published: 21:51 BST, 8 May 2021 | Updated: 21:59 BST, 8 May 2021 Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those … Read more
My parents need to move into a property that is on one level and easy to maintain. They have found the perfect place, but it comes in at £75,000 above their budget and the vendor will only sell to cash buyers. My parents’ property is not yet on the market. I would like to help … Read more
In 1986, I set up a construction business with a fellow builder and we both had a mobile contract with Vodafone in my name. In March 2019, my business partner sadly passed away suddenly but it wasn’t until May 2020, that his widow agreed the contract could be cancelled. Unfortunately, our office manager failed to … Read more
ASK TONY: Eon hiked my energy bill by 600% in one month and is threatening me with fines if I don’t pay up By Tony Hazell for the Daily Mail Published: 22:01 BST, 4 May 2021 | Updated: 22:01 BST, 4 May 2021 My electricity bill from Eon suggested that my monthly usage rose by … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms M.A. writes: My Nectar account was cleaned out just before midnight, when I was at home, asleep … Read more
I am secretary of my local pigeon racing club and our account has been closed by HSBC without reason. The bank asked for additional information for ‘know your customer’ compliance, which I supplied at our local branch. It has now sent a cheque for the £1,473.10 we had in our account. But the cheque is … Read more
My boundary fence has fallen down and needs replacing but my next-door neighbour is refusing to pay. Is it not his responsibility to pay for half the upkeep cost? If so, are there any legal actions I can take to force his hand? Also, if I have to replace the fence at my own cost does … Read more
I am enquiring about the Choices Bond, yielding a fixed 7 per cent a year. Have you heard of these people and are they any good? Tony found the sales pitch hugely misleading.