Furious Virgin Media customers face problems with their internet AGAIN

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Furious Virgin Media customers face problems with their internet AGAIN amid complaints the service has been ‘almost useless for two months’

  • Customers experienced nearly 100 per cent more internet issues than last week
  • Downdetector tracked 13 Virgin Media problems or outages over the past week
  • 357 customers lodged problem reports on Saturday night around 8.20pm
  • One person tweeted asking why service had been almost useless for two months

By Sam Baker For Mailonline

Published: | Updated:

Virgin Media customers were left furious after they experienced nearly a 100 per cent rise in problems with their internet compared to last week.

Customers reported a spike in problems with their internet on Saturday night with as many as 357 people lodging problem reports around 8.20pm.

Real-time technology tracking website Downdetector.co.uk tracked 13 problems or outages with Virgin Media over the past week.

The Downdetector real time outage map showed London was the worst affected area by Virgin Media’s internet problems. Customers across the country were reporting issues though

Customers reported a spike in problems with their internet on Saturday night with as many as 357 people lodging problem reports around 8.20pm

Customers reported a spike in problems with their internet on Saturday night with as many as 357 people lodging problem reports around 8.20pm

CORONAVIRUS SEES UK INTERNET USAGE ALMOST DOUBLE

Data from Openreach, the UK’s largest which owns and operates most of the UK’s phone broadband lines, reveals daytime data consumption has almost doubled in March.

On March 9, one week before Boris Johnson gave his first daily coronavirus press conference urging people to work from home wherever possible, the total amount of data used between 9am and 5pm was 27 petabytes.

On Monday March 30, this figure reached 51Pb, almost double the previous figure. One petabyte is the same as one million gigabytes.

The peak time during the day continues to be between 2pm and 5pm, while the evening peak is between 8pm and 11pm.

There had only been seven problems the week before.

Saturday night’s usually see a spike in internet usage in households with people streaming movies and playing games consoles.

The coronavirus lockdown has put further strain on internet providers because with people stuck at home there is a greater demand for wifi. 

Virgin Media customers took to Twitter to voice their frustrations.

Leo Young said: ‘@virginmedia you pointed out you resolved the issue but everyone is still getting disconnections, issues and more. Please reply for more information on the issue.’

Aaron Lecoutre said: ‘can you explain why your internet has been almost useless for 2 months? No other company has had the same problems as you have.’  

While Gemma McLean said: ‘STILL having issues!!! @virginmedia is the most expensive provider SORT IT OUT! Are you going to be cutting our bills considering I have used more data on my phone this month than Wifi?! Absolute joke of a company atm!’

Virgin Media customers took to Twitter to voice their frustrations with the quality of their interent connection

Virgin Media customers took to Twitter to voice their frustrations with the quality of their interent connection

Other Virgin Media customers posted memes on Twitter about their internet problems.BT and TalkTalk also saw a spike in problem reports on Saturday evening but their weekly problems or outages was consistent with last week.

There was a high of 113 issue reports by BT customers at 9.46pm on Saturday while 126 TalkTalk customers reported issues at 1.03pm. 

On Friday more than 200 Virgin Media customers reported issues as of 4pm. 

Other customers tried to make light of the problems with Virgin Media's service by joking on Twitter

Other customers tried to make light of the problems with Virgin Media’s service by joking on Twitter

Responding to Friday’s complaints a Virgin Media spokesperson said: ‘Our broadband services are running as normal – there is no widespread issue with our network.

‘If customers are experiencing individual connectivity issues they can contact our customer service team for assistance.’ 

Virgin Media have not commented on the issues their customers faced on Saturday evening. 

The Financial Times reported that John Malone’s Liberty Global is in talks to combine Virgin Media and O2 to create stronger competition for BT. 

The merger would be a 50-50 partnership between the companies if it goes through.