Virgin Media is DOWN | Daily Mail Online

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Virgin Media is DOWN: Service crashes across the UK leaving frustrated Britons unable to make or receive calls

  • The cause of the outage is unknown but started around midday
  • Appears to be a nationwide outage which affects mobile internet and services

By Joe Pinkstone For Mailonline

Published: | Updated:

Virgin Media appears to have crashed across the UK, leaving thousands of locked-down Britons who are working from home unable to get online or make calls.  

According to outage tracking site downdetector.co.uk, around a third of reported issues are with mobile internet and another third citing other mobile issues, such as with sending and receiving calls and texts. 

The cause of the outage is unknown but started around midday, with more than 1,700 reported problems as of 12:40pm. 

MailOnline has approached Virgin Media for comment. 

According to outage tracking site downdetector.co.uk , around a third of reported issues are with mobile internet and another third citing other mobile issues, such as with sending and receiving calls and texts 

Earlier today Netflix also went offline for around an hour. 

Virgin crashed yesterday at almost the exact same time, with thousands of user complaints around midday.    

Yesterday’s outage was primarily with the mobile network, with people having problems with 4G, making and receiving calls and sending messages. 

This issue appears to have reared its head again with thousands of customers every minute voicing their displeasure, many vented on social media. 

Virgin Media is one of the most popular broadband providers in the UK.  

Unlike many others, it has its own infrastructure and does not use the Openreach network. 

Virgin customers are unfortunately accustomed to such issues, with the provider being beleaguered by crashes throughout the coronavirus pandemic. 

Ofcom reveals plans for a ‘one touch’ process to let users  switch internet providers easily 

Switching from one broadband provider could get much simpler, quicker and easier under new rules suggested by Ofcom. 

The communications regulator wants to allow customers to be able to shop around for the best deal without fear of protracted procedures which force customers to talk to the old and new supplier as well as organising the transition. 

Instead, it has proposed a mechanism for a seamless handover which would see customers only having to talk to their new supplier. 

The company selected to be the new broadband provider would manage the entire switching process on behalf of the client. 

Ofcom believes the so-called ‘One Touch Switch’ will not only make the process less hassle, but also enable people to take advantage of the best deals.

It would also prevent a gap between the old service ending and the new one starting.