Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. P.O. writes: I work in my own little business, and in 2012 I switched my two telephone lines … Read more
My flights to Geneva for a ski holiday over Easter were cancelled by easyJet due to coronavirus. It offered me the chance to rebook or vouchers but I do not have any future travel plans, so wanted my money back. I followed some links on its site for cancelled flights, which took me through to … Read more
We have been waiting six weeks for Barclays to transfer more than £15,000 from my deceased mother-in-law’s account. I accept that due to the coronavirus pandemic this is a difficult and busy time, but this money is urgently needed to pay direct debits and bills for the property still owned by her estate. I have … Read more
I plan to start cycling to work every day after the social lockdown comes to an end. I’ve used my bike on-and-off to commute for the past 15 years and over that time have witnessed plenty of bad driving, poor cycling and daft pedestrian behaviour. Now, I intend to start cycling all the time to … Read more
My family and I went to Rio de Janeiro to celebrate New Year on the famous Copa Cabana beach in Brazil for a once in a lifetime trip. We flew with Emirates via Dubai on an evening flight from London Heathrow with the three return economy tickets costing almost £3,000. Our flight to Rio was … Read more
My dad has died, and I have two very old £1 Premium Bonds, which I think are about 50 years old. Some newer ones have been transferred into my name but I’m not too sure about the two older ones, which have my signature on the back too. I now live in South Africa and … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms J.F. writes: In 2013, the Royal Bank of Scotland said we had to reduce our Virgin One … Read more
In June 2014 I moved out of a student house I had been living in for two years while at university. The accounts were in my name. We always paid the full amount of our energy bill on time and allowed meter readings. When we moved out we settled our final bill with EDF Energy. … Read more
Would there be any benefit in taking a mortgage holiday even though I don’t need one? Both me and my partner are still working full-time and able to meet our mortgage payments, but we were discussing about whether we should ask for a mortgage holiday anyway and save the money instead. How do the holidays … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. A.Y. writes: I have received a letter from Lowell Portfolio, claiming an alleged debt of £599 which it … Read more