We reveal if you should use chargeback to get your holiday money back

Ryanair customers are wrongly being told that using the chargeback card-protection scheme is a fraudulent activity. The airline’s staff has also told customers that those who used chargeback could result in them being blacklisted by the airline in the future. Frustrated Ryanair passengers have been complaining for weeks about the struggles they have had trying … Read more

Holiday firms demand cash for trips that look set to be cancelled

Anxious holidaymakers are being ‘bullied’ into handing over thousands of pounds for trips that are unlikely to go ahead. Countless holidays have been cancelled since the Foreign Office advised against all but essential travel in March.  With no end date in sight, and the Government now looking to enforce a 14-day quarantine period for travellers … Read more

Travel firms try to charge fees and taxes over cancelled holidays

Desperate travel firms are attempting to claw money back from holidaymakers by charging ‘monstrous’ cancellation fees. Others are claiming their small print means part of the holiday is ‘non-refundable’, even when the customer is entitled to a full refund by law. Last week Money Mail exposed how airlines and travel agents are using underhand tactics … Read more

No refunds for Sykes Holiday Cottages booked in lockdown

Holidaymakers who booked a stay through Sykes Holiday Cottages that coincides with coronavirus crisis being told they will not get a full refund By Toby Walne, Financial Mail on Sunday Published: 21:57 BST, 2 May 2020 | Updated: 21:57 BST, 2 May 2020 Holidaymakers who booked a stay through Sykes Holiday Cottages that coincides with … Read more