The £7bn refund rip-off: Holiday plans are in ruins

Airlines are using underhand tactics to make it almost impossible for holidaymakers to claim refunds for cancelled flights, a Money Mail investigation reveals today. Hundreds of readers have contacted us to complain major airlines are illegally withholding refunds that should be paid within a week. Many say they have been goaded into accepting credit-note vouchers … Read more

We reveal what protection is available to you if you book a holiday now

Most Britons are resigned to the fact that summer holidays are unlikely to take place, thanks to the coronavirus. A huge number of trips have been cancelled as flights to other countries have been banned, with jetsetters given no real clue presently as to when they can be re-booked. However, that hasn’t stopped people browsing … Read more

EasyJet now offering travellers online refunds in U-turn after customer complaints

EasyJet finally offers travellers online refunds again as it does a U-turn after customers complained about long phone waits and being told to accept vouchers The airline has now reinstated its online refund form after removing it This means customers can apply for their money back without phoning  Some other airlines still asking people to … Read more